How to select an online marketing agency

November 02nd, 2009 10:34 pm

Looking for external help with your online marketing or want to outsource SEO to a third party? Failing to get quotes for the services you need?  Don’t trust any online marketing companies because of past experiences?

Don’t give up just yet!. We have complied our top ten tips on how to select an online marketing agency and make the business relationship successful.

1 . Do it yourself

Don’t delegate the selection process to a junior member of your team.  You have to be able to work with and trust your chosen agency. Make sure the chemistry and communication is good. You’ll be ideally working together for a long time (12-24months) so make sure you’re a good fit. Only you will know!!

2. Demand good business acumen

Good online marketing is firstly about understanding your business. In fact it is all about understanding your business.  Don’t appoint some bedroom SEO guru or some remote online agency with a bulk standard, off the shelf ‘service plan’.  Online marketing is about ideas on how to promote your business and how to get those ideas delivered.

3. Look at search results

Look at websites that rank well for important (high volume) keywords – in your industry or comparable industries. Find out which agency does their search engine optimization and online marketing and invite them to pitch.

4. Understand the basics

Read SEO and online marketing articles (the Internet is littered with them) so you have a basic understanding or at least have some specific questions on subjects you don’t understand. Don’t believe everything you read but use a little knowledge to structure your conversation in an agencies’ pitch.

5. Get recommendations

Surely you know some other business people or website owners. Who are they using, what are their views and what are their recommendations?

6. Get client references

As for client references early on in the agency pitch.  Ideally phone numbers of current clients that you can call and talk to. Find out if  online marketing has improved the overall success of their business, not just improved search engine rankings. Pick the agency that you feel has the best record of success and is most likely to help you grow your business.

7. Get a quote

If you get a standard proposal and a price list for standard services then you’ve got the wrong company. If you get a price range, keep talking and find out the likely cost for your specific needs. If you get a customised quote but it is outside  your budget, consider it anyway.  The higher cost might get you additional or accelerated benefits.

8. Understand services provided

Don’t haggle over price but let the agency explain the specific services provided. By knowing the services you are getting you can potentially reduce agency fees by trimming ‘non-essential’ services. You can always add those services back in at a later stage, if necessary for the success of your online marketing campaign.

9. Define delivery period

Understand time required to deliver on your requirements.  Many agencies ask for twelve-month contract.  Online marketing and in particular SEO takes time o implement and to see the results can take many months. Don’t try to cram everything into a few months, as up front cost will be extremely high. Longer contracts give both you and the SEO campaign more security and reduce the pressure of having unwarranted expectations that cannot be met. You can also ask for the same amount of work to be performed over a longer period of time. This will create a slower path to improved performance, but will fit your budget better without cutting essential services.

10.Have limited budgets?

If your budget is too small to buy you an online marketing campaign with a reputable agency, find one that offers consulting on a hourly or day rate basis.  Good SEO advice from an expert agency is well worth a few hundred pounds per day and you won’t have any long-term commitments.



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